About Us

You can find our commitments, relevant conditions and contact details on this page.

About this online store

This store is an independent online shop serving customers in Canada.

We aim to present clear product information, straightforward checkout, free standard shipping and responsive customer support. We work with service providers that help us process orders, payments, delivery and support.

Support for customers

Questions about an order or our service can be sent using the contact details below.

Information before you buy

Our online catalogue contains product descriptions, available options and prices to help you decide whether an item meets your needs. Review the specific product page before ordering and contact us if a detail needs clarification. We do not claim a manufacturer affiliation or authorization through this introduction.

Shopping and after-sales support

Customers can review the order total and available payment methods at checkout. Our service policies explain free standard Canadian delivery, expected processing and transit times, and the 30-day return or exchange process. Approved returns include a prepaid label or equivalent free return method, with no restocking fee.

Keeping in touch

Our customer service team handles product questions and help with orders, delivery and returns during the hours below. The Contact Us page provides our current business contact details.

Contact details

Email: Support@kaivend.shop

Telephone: (662) 773-6569

Business address: 10327 159 St Nw, 303, Edmonton, Alberta, T5P 2Z1, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).